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Services
Network Maintenance and Support

 

Need for Maintenance and Support

Computer networks are dynamic entities which become inadequate without proper support and maintenance. Some of the reasons why they become outdated are:

  • The number of users on the network increases
  • User's workstations become more powerful
  • New applications demand more or different network services.
  • Making the network more manageable for changes, moves and additions.
  • Improving reliability and the redundancy of the network
  • Adding new equipment

Our Services

At Techno-Transfers, we are ready to accept the challenge of keeping your network up to date and working at top speeds and efficience levels. Our network support and maintenence services include:

  • Monitor and manage your network
  • Identify and address potential problems before they occur by monitoring system logs for any errors or warnings. These error or warnings in the system logs may indicate problems that are occurring behind the scenes, that will lead to future crashes and problems.
  • Create and configure new user accounts.
  • Install and configure new hardware or software equipment.
  • Install, configure and maintain anti-virus software.
  • Maintain firewall software updates.
  • Maintain network firmware updates.
  • Spy-ware and Ad-ware Protection. Installation of anti spy-ware software (if desired) and set up of regularly scheduled spy-ware scans to prevent being infected and compromising your data, thus stealing valuable productivity of your staff.
  • De-fragmentation of client PC's and servers to maintain optimal performance.
  • Unlocking user accounts and resetting passwords if necessary.
  • Monitor backup battery levels on servers to ensure that power failover occurs in case of an outage.
  • Data integrity monitoring and modification detection solution. Monitor backup logs to maintain data integrity and to ensure that current backups are indeed available in case of system failure.
  • Security Auditing and Intrusion Detection and Prevention solution. Monitor security logs and if desired, monitor bandwidth. An increase in bandwidth utilization (decreasing CPU performance) could be a sign of intrusion attempts. Apply security patches to all network servers. Apply security patches to any other application software used.
  • On-call response and phone support.